VanMoof error 56: Internal SIM card problem
VanMoof S3 / X3 (also S5 / A5 where applicable)Dealer neededSafe to keep riding
A second SIM-related fault code from the GSM modem in the cartridge. Like error 55 it means the modem cannot use the SIM properly, so location tracking and remote functions are unavailable while riding and Bluetooth still work.
Likely causes
- SIM not provisioned or deactivated on the current backend
- SIM contact issue inside the cartridge
- Modem firmware fault
- Corrosion or water inside the cartridge
- Temporary network registration failure
How to fix VanMoof error 56
- Hard reset (10 to 15 seconds on the power button) and let the bike sit outdoors for a few minutes
- Install any pending firmware update
- Log out and back in to the VanMoof app
- Give it a few days; network-side issues clear on their own
- If it persists and you want tracking, an independent VanMoof-capable shop can test or replace the cartridge
Go to a dealer if: Go to a shop if the code stays for more than a week and GSM tracking matters to you.
Warranty: Warranty from the original VanMoof B.V. died with the 2023 bankruptcy; the relaunched VanMoof (LAVOIE/McLaren Applied) only covers bikes sold by them after the relaunch, so most S3/X3 owners pay for repairs.
Typical cost: Often nothing; cartridge test around EUR 50-100, replacement EUR 300-500.
Warranty: Warranty from the original VanMoof B.V. died with the 2023 bankruptcy; the relaunched VanMoof (LAVOIE/McLaren Applied) only covers bikes sold by them after the relaunch, so most S3/X3 owners pay for repairs.
Typical cost: Often nothing; cartridge test around EUR 50-100, replacement EUR 300-500.
Still stuck? Take a photo of the display and show it to a local e-bike workshop. Bring the bike's system name (e.g. Bosch Performance Line CX) and the exact code; that saves diagnostic time and money.
Frequently asked
Can I ride with error 56?
Yes. It has no effect on the motor, battery or Bluetooth unlock.
Should I worry about theft with error 56?
GSM tracking is down, so use a good lock and, if you have one, the Bluetooth alarm. Do not rely on Find My Bike until it is fixed.
Will a firmware update fix error 56?
Sometimes, if the modem firmware was the cause. It is the first thing to try after a hard reset.
Related VanMoof codes
54 · Internal SIM card not detected55 · Internal SIM card problem57 · SIM found but communication failing
Not an official VanMoof document. Compiled from workshop experience and public service information; details can differ per system version and bike brand.